In business, one of the riskiest assumptions is thinking something will always be done right the first time. Trusting your team is important, but letting go of quality control checks can lead to costly mistakes. At The Business Growing Place, we’ve seen how essential double-checks are across industries—whether you’re a Generac dealer, electrician, roofer, plumber, or HVAC technician. Our extensive experience working with Generac dealers and other service-based businesses has taught us that quality control isn’t just a precaution—it’s a necessity.

Let me share a story that highlights why double-checks matter and how you can integrate them into your business.

When Trust Isn’t Enough

We all have rockstar employees—the ones who are always reliable, show up on time, and deliver stellar work. They’re the backbone of your team, but even the best can make mistakes.

One of our clients learned this the hard way. Their lead electrician, who had been with them for four years, was trusted without question. He was the go-to guy, the one who double-checked everyone else’s work. But one day, he came in feeling off—a cold, a bad night’s sleep, just one of those days.

That morning, the team had a “simple” job: install an ATS (automatic transfer switch) and switch the power on. Everything seemed fine—until the house went dark, and a spark flew from the box. The wires had been mixed up. The result? Every major appliance in the house fried—HVAC, TVs, refrigerator, garage door opener. A mistake like this not only impacted the client but hit the company’s wallet hard.

This situation could have been avoided with one simple step: a double-check.

Building a Culture of Quality Control

At The Business Growing Place, we emphasize the importance of building a culture where quality control and double-checks are the standard, not the exception. Here’s how we recommend structuring your QC processes, whether in the field or the office.

1. Field Teams: Implementing Checks on Every Job

In the field, it’s vital to designate a lead responsible for reviewing all work before a job is considered complete. This person should ensure every detail has been checked and signed off on.

Best Practices for Field QC:

• Take Photos: With smartphones, documenting each step and the final product is easy and invaluable. Photos serve as references for future questions, training materials, and even marketing content.
• Clear Accountability: Make sure the designated lead understands their role and feels empowered to ask questions or request fixes before moving forward.

2. Office Processes: Double-Checks Aren’t Just for Fieldwork

Quality control isn’t limited to the field. Office processes—from scheduling to invoicing—need the same level of scrutiny.

Key Questions for Office QC:

• Who owns each process, and who is responsible for reviewing it?
• Are expectations for double-checks clearly communicated from the start?

If your team hesitates to embrace double-checks, view it as an opportunity to dig deeper. Resistance could signal a gap in training, understanding, or process alignment.

Why QC Is Non-Negotiable

Two sets of eyes are always better than one, whether you’re installing a generator, scheduling appointments, or processing invoices. Quality control checks:

• Prevent costly mistakes.
• Ensure consistent customer satisfaction.
• Provide opportunities to train and improve team performance.

From our experience working with Generac dealers and service-based businesses, we know that building trust through consistency is one of the most effective ways to grow your business.

Pro Tip: Build a QC System, Not a Bottleneck

A strong QC system ensures double-checks are seamless, not burdensome. Set clear expectations, provide the right tools, and foster a culture where quality control is seen as a safeguard, not an obstacle.

Dive Deeper Into Quality Control

Want to take your QC practices to the next level? Join our live sessions every Thursday in the Powering Profits Facebook Group, where we break down these topics and answer your questions.

At The Business Growing Place, we’re here to help Generac dealers and other service-based businesses refine their processes, improve efficiency, and achieve sustainable growth. Let’s build stronger systems and businesses together.

Contact us today at [email protected] for a consultation.

Two sets of eyes now can save you from big headaches later. Let’s make sure your business is running smoothly and delivering exceptional results every time!